Ordering & store policies

Last updated September 26, 2026.

Orders and payment

Review your selected products, shipping charge and total at checkout before submitting payment. Orders depend on available stock. Contact us if you need help with an order.

Before your order ships

You can cancel before shipment for a full refund to your original payment method. Email support@foxandessence.com with your order number.

After your order ships

We offer replacements rather than refunds. Contact us within 30 days if a scent is not right for you, your order is damaged, or you received the wrong items. We can arrange a replacement, including a different scent. We cover replacement shipping and do not require you to return the original product.

Shipping

Allow up to three business days after payment for dispatch. This preparation time is separate from carrier transit time. See Shipping & care for more information.

Additional site terms are being finalized. These ordering and store policies apply to the services described here, subject to applicable law.