Privacy
Last updated September 26, 2026.
Your orders and support requests
We collect your name, email address, shipping address, product selections and order details to process and fulfill purchases, answer questions, and handle cancellations and replacements.
Our website and order database use Cloudflare. Stripe processes payments, and we use payment identifiers to reconcile orders. Messages sent to our support address are forwarded through Cloudflare to our Gmail support inbox.
Website storage
We use browser session storage for checkout continuity and a cookie when you use a special market offer.
Analytics and advertising
We use Google Analytics to understand how visitors use the site, and the Meta Pixel and Meta Conversions API to measure our Facebook and Instagram ads. These tools use cookies and similar technologies and receive information such as pages viewed, items added to the cart and completed purchases. For completed purchases we send Meta your email address, phone number, city, state and ZIP code in hashed (scrambled) form, plus your browser type, IP address and Meta cookie IDs, so the purchase can be matched to an ad. If you sign up for emails or a restock alert, we keep your email address in hashed form in a cookie on this site for up to 180 days and send it to Meta with the pages you view and items you add to the cart, for the same purpose. Completed purchases are also reported to Google Analytics from our server with your Google Analytics cookie ID. When you start checkout we keep your browser type, IP address and those cookie IDs for up to 14 days for this purpose only. You can limit ad personalization in your Meta and Google account settings.
Email updates and restock alerts
If you sign up for emails or ask us to tell you when a soap is back, we keep your email address (and your phone number, if you give one for a restock text) to send those messages. To be removed at any time, use the unsubscribe link in any email or write to support@foxandessence.com.
Privacy questions
Contact support@foxandessence.com with questions or requests about your information. We may need to verify your identity before acting on a request.
Additional privacy details are being finalized. This interim notice describes the shop functions listed above.